Communication Competency Case Study Example | Topics and Well Written Essays - 500 words

Communication Competency - Case Study Example The researcher states that role conflict is an emergent issue in this case. The fact that Chris has a role to deliver goods to the customer, something that he has failed to achieve, brings to the surface the conflict in role execution. The interpersonal conflict is taken out of control as the manager seems not to be keen on hearing what Chris had to say on the issue at hand. Chris has a role to deliver goods to customers within a specified time. Chris is also charged with the responsibility of ensuring that the supplied services or goods meet client needs. Chris is thus in a conflict as it arose in this case. Chris made an attempt to meet client demands within the specified time. In this process, Chris compromised on the quality of services. Role ambiguity is captured by the fact that Chris is supposed to beat both the dateline and the quality mark. Equally, the manager has a role to ensure that all clients receive quality services and all his members of staff execute their duties as expected. Chris was also reliant on other people’s actions as there was group work. Lee seems to be quite personal as he refuses to listen to the kind of explanation that Chris offers. This is a pointer to personal issues that may be underlying their relationship. Chris employs the use of interpersonal compromising conflict style to strike an understanding with the manager. Lee comes up as an ineffective manager in this case. As a manager, he is supposed to provide good leadership. He wants to super-impose his views on his members of staff. He also pays little attention to details. This may be the primary reason why Chris hurriedly shudders and decides to take the manager’s side. By rubbishing important suggestions, it is clear that the manager is not up to the task.